Overview
Plutonodes ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.
By using our services, you agree to the collection and use of information in accordance with this policy. This policy applies to all users of plutonodes.com and related services.
Data We Collect
We collect the following categories of personal data:
- Account data: Email address, username, and password (stored as a hash) when you register
- Usage data: Server activity logs, resource usage, and access timestamps
- Technical data: IP address, browser type, and device information collected automatically when you use our services
- Support data: Any information you provide when contacting our support team
- Payment data: Billing details processed by our payment provider — we do not store card details directly
We do not collect sensitive personal data such as health information, racial or ethnic origin, or political opinions.
How We Use It
We use your personal data to:
- Provide, operate, and maintain our hosting services
- Authenticate your account and keep it secure
- Respond to support requests and communicate service updates
- Monitor for abuse, security incidents, and policy violations
- Process payments and manage billing
- Comply with legal obligations
We do not use your data for advertising, profiling, or marketing to third parties.
Storage & Security
Your data is stored on servers located within the European Economic Area (EEA). We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
These measures include encrypted data transmission (TLS), hashed password storage, access controls, and regular security reviews.
No method of transmission or storage is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
Sharing Your Data
We do not sell, rent, or trade your personal data. We may share it only in the following circumstances:
- Service providers: Trusted third parties who assist us in operating our services (e.g. payment processors, infrastructure providers), bound by data processing agreements
- Legal obligations: Where required by law, court order, or to protect the rights and safety of Plutonodes or others
- Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections
Cookies
We use essential cookies to keep you logged in and maintain your session. We do not use advertising or tracking cookies.
- Session cookies: Required for authentication and panel access
- Preference cookies: Used to remember your settings
You can disable cookies in your browser settings, but this may prevent you from logging in or using parts of the service.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.
Server logs and usage data are retained for up to 90 days for security and abuse monitoring purposes.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Ask us to limit how we process your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Children
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Users between 13 and 18 must have parental or guardian consent to use our services, as set out in our Terms of Service.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. For material changes, we will notify you via email or an in-panel notice.
Continued use of our services after changes take effect constitutes acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch.